Contact support
A monitored inbox
Email hello@swtchd.io for Smile Monitor help. Include the app version, iOS version, exact error text, and the steps that led to the issue.
Please keep smile photos and app credentials out of support messages.
Taking a photo
Improve photo quality
Clean the front camera, face a steady neutral background, remove tinted eyewear, and keep your mouth inside the guide. Smile Light raises screen brightness while the camera settles exposure and white balance.
Hold still through capture. The app may ask for another photo when framing, blur, glare, lighting, or visible tooth evidence falls outside supported limits.
Progress
Why a comparison can be unavailable
Photo comparability is checked separately from the appearance score. Every accepted photo keeps its current score. A score change appears only when lighting and geometry support the comparison.
All saved scores remain visible as dated points. Use the same position, distance, framing, and Smile Light guidance when you want a stronger comparison. Retaking remains optional.
Purchases
Subscription and restore
Monthly and annual subscriptions are purchased through Apple. Prices and trial details, when available, appear in the App Store confirmation sheet.
Smile Monitor includes the first three successful photo analyses. Further analyses require Smile Monitor Pro.
Use Restore Purchases in Smile Monitor after reinstalling or changing devices. Manage renewal and cancellation in Apple subscription settings. Saved local history remains readable after entitlement ends.
Offline use
Completed history stays available
Completed local history, analyzed photos, saved score points, comparisons, and routine events remain available without a network connection. A new photo needs service access for analysis and entitlement checks.
A pending accepted capture uses a stable request identifier and frozen image bytes for safe recovery. Follow the in-app retry guidance when connectivity returns.
Deletion
Delete app data
Open Settings in Smile Monitor and choose Delete All. This clears local history, managed photos, preferences, reminders, offline entitlement cache, and the active device-bound installation identifier.
The app also requests removal of the current operational installation record and linked request state held by the service. If the service is unavailable, local deletion still completes and the app may retry service deletion for up to 30 days with a token limited to that operation.
A one-way app-scoped allowance subject and capped count of successful included photo analyses remain without any photo, so deletion and reinstalling do not reset the offer.
Apple and RevenueCat subscription records persist independently. An Apple subscription requires separate cancellation in Apple subscription settings.
Safe troubleshooting
What to send us
Useful details include the screen name, app version, iOS version, exact error wording, whether the issue repeats, and the actions taken just before it appeared.
Never send a smile photo, analysis bearer token, deletion token, App Store receipt, full payment record, or device backup.
Health concerns
When to contact a professional
Smile Monitor tracks visible cosmetic appearance from photos. Contact a qualified dental professional for pain, sensitivity, injury, unusual changes, or questions about treatment safety.